Refund policy

Overview

Thank you for shopping with babyboofashiona.shop.

This Return and Refund Policy explains our procedures for returns, refunds, replacements, damaged products, faulty products, incorrect products, and change-of-mind requests.

This policy applies to purchases made directly through babyboofashiona.shop.

Nothing in this policy is intended to exclude, restrict, or modify any guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable law.

Australian Consumer Law

Products supplied to Australian consumers may be subject to statutory consumer guarantees.

Where a product fails to meet an applicable consumer guarantee, the remedy available may depend on whether the problem is major or minor.

For a major problem, Australian consumers may generally choose between a refund and replacement. For a minor problem, the business generally has an opportunity to provide an appropriate remedy within a reasonable time.

Consumer guarantee rights may also continue beyond the period of a manufacturer's written warranty where it is reasonable for the product to last longer.

Our voluntary return rules do not replace those rights.

30-Day Change-of-Mind Return Policy

In addition to any mandatory rights you may have under Australian law, babyboofashiona.shop offers eligible customers a 30-day voluntary change-of-mind return period.

You must contact us within 30 days after receiving your order if you want to request a voluntary change-of-mind return.

To qualify for a change-of-mind return, the product must generally:

• be unused;
• be unworn where applicable;
• remain in substantially the same condition in which it was received;
• contain its original tags and labels where applicable;
• include accessories originally supplied with it;
• remain in its original packaging where reasonably possible; and
• be accompanied by proof of purchase or sufficient information for us to identify your transaction.

Change-of-mind returns are separate from statutory rights relating to faulty or non-compliant goods.

Change of Mind

Australian consumer guarantees do not generally require a retailer to provide a refund simply because a consumer changed their mind, found the item cheaper elsewhere, no longer wants the item, or decided they have no use for it.

Our 30-day change-of-mind policy is therefore an additional voluntary benefit provided by babyboofashiona.shop.

Faulty or Defective Products

If you receive a product that you believe is faulty, defective, unsafe, or otherwise fails to satisfy an applicable consumer guarantee, contact us at:

info@babyboofashiona.shop

Please provide:

• your order details;
• the name of the affected product;
• a description of the problem; and
• photographs or video where reasonably helpful for assessing the issue.

We may request reasonable information necessary to investigate the problem.

Requiring reasonable information to assess a claim does not remove any mandatory consumer rights.

Damaged Products

If a product arrives damaged, please contact us as soon as reasonably possible.

Include your order details and photographs showing the condition of the product and, where relevant, the parcel.

After reviewing the information, we will provide an appropriate solution based on the circumstances and applicable law.

Incorrect Products

If we send you a product that is different from what you ordered, contact us at:

info@babyboofashiona.shop

Please provide your order information and details of the product received.

Where the error is attributable to us, we will arrange an appropriate solution, which may include replacement or refund depending on the circumstances.

Products Not as Described

If a product is materially different from its description, specifications, or other representations made at the time of purchase, please contact us.

Australian consumer guarantees include protections concerning products matching their description and being of acceptable quality.

We will review the matter and provide any remedy required under applicable law.

Major Problems

A product may have a major problem where the circumstances meet the applicable legal test under Australian Consumer Law.

Where a major failure exists, the consumer may generally reject the product and choose between a refund or replacement, subject to applicable law.

babyboofashiona.shop will not require you to accept store credit instead of a refund where Australian Consumer Law gives you a legal right to a monetary refund, unless you voluntarily choose store credit.

Minor Problems

Where a product has a problem that is not major, we may have the opportunity to provide an appropriate remedy within a reasonable period.

Depending on the circumstances, this may include repair, replacement, or another remedy permitted by law.

If a minor problem cannot be remedied within a reasonable period, additional rights may arise.

Starting a Return

Before returning an item, contact:

info@babyboofashiona.shop

Please provide:

• your order number or identifying order information;
• the product you want to return;
• the reason for the return; and
• supporting information where relevant.

We will provide applicable return instructions.

Please do not send a product to an address without first obtaining return instructions from us.

Return Shipping – Change of Mind

For an approved voluntary change-of-mind return where there is no fault or other statutory entitlement, the customer is responsible for the cost of returning the product unless babyboofashiona.shop agrees otherwise.

Return Shipping – Faulty or Non-Compliant Products

Where a product fails to comply with applicable consumer guarantees, return shipping costs will be handled consistently with Australian Consumer Law.

We will not impose a return cost where doing so would unlawfully restrict a statutory remedy.

Inspection of Returns

Returned products may be inspected after receipt where reasonably necessary.

For voluntary change-of-mind returns, we may verify that the product satisfies the eligibility requirements described above.

For consumer guarantee claims, assessment will focus on identifying the nature of the claimed fault or problem.

Refunds

When a refund is approved, it will normally be issued to the original payment method.

Once we submit the refund, additional processing time may be required by your bank, payment provider, credit card issuer, or financial institution.

We cannot control processing times imposed by independent financial institutions.

Refund Amounts

Where Australian Consumer Law requires a refund for a major product problem, the refund will be provided in accordance with applicable statutory requirements.

A mandatory refund will not be replaced with store credit against the customer's wishes where the customer is legally entitled to a refund.

Exchanges

Where appropriate and available, we may offer an exchange or replacement.

Replacement availability depends on stock.

Where a consumer has a statutory right to choose a refund instead of replacement for a major problem, providing an exchange option does not remove that right.

Sale and Promotional Products

Purchasing an item at a discounted, promotional, clearance, or sale price does not automatically remove Australian Consumer Law rights.

Statutory remedies may still apply if the product is faulty or otherwise fails an applicable consumer guarantee.

The conditions of our voluntary change-of-mind policy may apply separately.

Personalised or Special Products

Certain customised, personalised, hygiene-sensitive, or otherwise special products may not qualify for voluntary change-of-mind returns where stated at the time of sale.

However, exclusions from our voluntary change-of-mind policy do not remove mandatory rights relating to faulty, unsafe, defective, or misdescribed goods.

Customer-Caused Damage

We are not responsible for problems caused solely by:

• misuse;
• abnormal use;
• deliberate damage;
• improper storage;
• failure to follow reasonable care instructions; or
• unauthorised alteration of a product.

This does not affect rights where a problem was not caused by the customer's conduct.

Order Cancellations

If you want to cancel an order, contact us immediately at:

info@babyboofashiona.shop

We will attempt to accommodate cancellation requests before processing or dispatch.

Once an order has entered fulfilment or shipping, cancellation may no longer be possible.

Where cancellation is not possible, applicable return rights will be determined under this policy and Australian law.

Proof of Purchase

We may request proof of purchase or sufficient transaction information to verify that the product was purchased through babyboofashiona.shop.

Appropriate evidence may include an order confirmation, transaction record, or other information allowing us to locate the purchase.

Contact Us

For all return, refund, replacement, faulty product, or cancellation enquiries:

babyboofashiona.shop
Email: info@babyboofashiona.shop

We will review eligible requests reasonably and in accordance with this policy and applicable Australian consumer protection requirements.