Shipping policy

Shipping Overview

Thank you for shopping with babyboofashiona.shop.

This Shipping Policy explains our shipping costs, estimated delivery timeframe, order processing, tracking, delayed packages, lost packages, damaged deliveries, incorrect addresses, and other delivery-related matters.

This policy applies to orders placed directly through babyboofashiona.shop.

Free Standard Shipping

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no standard shipping charge for orders eligible for delivery through babyboofashiona.shop.

No minimum order value is required for standard free shipping unless expressly stated otherwise in connection with a specific offer.

Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

Delivery timeframes are estimates.

Actual delivery may occasionally take longer depending on circumstances including:

• destination;
• carrier operations;
• customs processing;
• border inspections;
• severe weather;
• natural disasters;
• transportation disruptions;
• public holidays;
• unusually high demand;
• inaccurate delivery information; or
• other circumstances outside our reasonable control.

Order Processing

After an order is successfully submitted, we may perform:

• payment confirmation;
• fraud screening;
• inventory confirmation;
• order verification;
• packing; and
• shipment preparation.

Customers should ensure that their order information is accurate before completing checkout.

Order Confirmation

After completing an order, customers may receive an order confirmation through the contact information provided during checkout.

Customers should review their confirmation and contact us promptly if they identify an error.

Shipping Address

You are responsible for providing a complete and accurate shipping address.

Before completing an order, check:

• recipient name;
• street address;
• building or unit number;
• suburb;
• state or territory;
• postcode;
• country; and
• available contact information.

If you discover an address error after ordering, contact:

info@babyboofashiona.shop

We will attempt to correct the information if the order has not progressed too far through processing.

Address changes cannot be guaranteed after dispatch.

Tracking Information

Where tracking is available, tracking information may be provided after shipment.

Tracking systems may require time to update after a carrier receives shipment information.

A temporary absence of tracking updates does not necessarily mean an order is lost.

Delivery

Depending on the carrier and destination, delivery may occur:

• to the shipping address;
• to an authorised safe location;
• to an authorised recipient; or
• through another method offered by the relevant carrier.

Customers should monitor available tracking information.

Delivery Delays

Although we estimate delivery within 15–20 days, delays may occasionally occur.

If your order is materially delayed beyond the expected delivery period, contact:

info@babyboofashiona.shop

Please provide your order information.

We will review available tracking and shipping information and provide reasonable assistance.

Lost Packages

If an order appears to have been lost during shipping, please contact us.

We may:

• review tracking information;
• communicate with the relevant carrier;
• investigate fulfilment records; and
• determine an appropriate solution.

Where applicable consumer law requires replacement, refund, or another remedy, that remedy will be provided.

Package Marked as Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, we recommend:

• checking the delivery address;
• checking around the delivery location;
• checking with household members;
• checking with neighbours where appropriate;
• reviewing carrier delivery information; and
• contacting us if the package remains missing.

We will provide reasonable assistance with eligible delivery investigations.

Damaged Deliveries

If your order arrives damaged, contact:

info@babyboofashiona.shop

Please provide your order details and photographs of the damaged product and packaging where reasonably possible.

We will review the issue and provide an appropriate remedy where required.

Incorrect Items

If you receive the wrong item, contact us promptly.

Please include:

• your order information;
• the item you ordered;
• the item received; and
• photographs where useful.

If the error is ours, we will provide an appropriate solution.

Missing Items

If an order contains multiple items and an item appears to be missing, first check available shipment information because some orders may be shipped separately.

If the item remains missing, contact:

info@babyboofashiona.shop

Failed Delivery Attempts

A carrier may attempt delivery more than once or provide collection instructions.

Customers are responsible for reasonably following legitimate carrier collection or redelivery instructions.

If a shipment is returned to us, we will review the circumstances and contact you regarding available options.

Incorrect Address Provided by Customer

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, additional delivery arrangements may be required.

This rule does not apply where a delivery problem was caused by our error.

Refused Shipments

Where an order is refused without a legal basis for rejection, the order may be processed under our voluntary return policy once returned.

Where a customer is exercising a valid statutory right, the matter will instead be handled under applicable consumer law.

Customs and Border Processing

Some supply chains may involve customs or border procedures.

Customs processing can occasionally increase delivery times.

Any applicable requirements will be handled in accordance with the information provided during checkout and applicable law.

Order Cancellation

If you wish to cancel your order, contact:

info@babyboofashiona.shop

as soon as possible.

We will attempt to process the cancellation if fulfilment has not already progressed.

Once a package has been dispatched, cancellation may no longer be possible.

Returns After Delivery

Eligible returns are governed by our separate Return and Refund Policy.

Our voluntary change-of-mind return period is 30 days after receipt, subject to the conditions stated in that policy.

Mandatory Australian consumer rights are not restricted by that voluntary period.

Faulty Goods

Where goods are faulty or otherwise fail to meet applicable Australian consumer guarantees, the remedies available depend on the nature of the problem.

Australian Consumer Law may provide repair, replacement, or refund rights depending on whether the issue is major or minor.

Return Shipping for Change-of-Mind Returns

For accepted voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless we agree otherwise.

Return Shipping for Faulty Goods

Where a return is required because goods fail an applicable statutory consumer guarantee, return costs will be handled in accordance with Australian Consumer Law.

Our voluntary policies will not be applied in a way that improperly restricts a mandatory consumer remedy.

Customer Responsibilities

Customers should:

• provide accurate shipping information;
• monitor tracking where available;
• provide a reasonably accessible delivery location;
• respond to legitimate carrier requests;
• inspect delivered goods within a reasonable period; and
• contact us regarding material shipping problems.

Our Commitment

babyboofashiona.shop aims to:

• provide free standard shipping on all orders;
• provide clear delivery expectations;
• target delivery within 15–20 days;
• provide available tracking information;
• reasonably investigate eligible delivery issues; and
• respect mandatory Australian consumer protections.

Contact Us

For shipping questions, tracking issues, delivery delays, lost parcels, or damaged shipments:

babyboofashiona.shop
Email: info@babyboofashiona.shop